Patient counsellor - what they can do for you
The patient counsellor can answer any questions you or your family have about a stay in hospital or at mental health services centre.
Your patient counsellor can also answer any questions you might have about your GP or the health services in general.
Your patient counsellor can:
Tell you where you can receive specific treatment or refer you to someone who has the relevant information.
Facilitate communication between the patient and the health services.
Advise you on your rights as a patient.
Tell you about waiting times for treatment at both public and private hospitals/clinics.
Tell you about the rules for choosing freely between hospitals in Denmark.
Tell you about the rules for transport to and from your place of treatment.
Advise you on how to file a complaint, including reporting unintentional incidents.
Advise you on how you can apply for damages/compensation if you suffer injury from your treatment.
Assist you in preparing and forwarding written complaints and notification of claims for compensation.
Extended free choice of hospitals
Confidentiality
Your patient counsellor has a duty of confidentiality and we can assure you that anything you say will remain confidential. Your patient counsellor will only pass on information to other parties with your consent.
Contact your patient counsellor
You can call or write to your patient counsellor. Patients who have been admitted to hospital can ask their patient counsellor to visit them in hospital.
Patient counsellor
Ulla Thorsen
Telephone: 38 66 66 40
Opening hours: Monday-Thursday 10-13, Friday 10-12
Secure email, citizens
Write to the patient counsellor, Ulla Thorsen, securely with Digital Post via borger.dk (log in with MitID)