Patient Adviser

​A patient adviser can give you advise and guidance on how to deal wih the Danish health service.

Patient adviser - what they can do for you

The patient adviser can answer any questions you or your family have about a stay in hospital or at mental health services centre.

​Your patient adviser can also answer any questions you might have about your GP or the health services in general. 

Your patient advi ser can:

  • Tell you where you can receive specific treatment or refer you to someone who has the relevant information.
  • Facilitate communication between the patient and the health services.
  • Advise you on your rights as a patient.
  • Tell you about waiting times for treatment at both public and private hospitals/clinics.
  • Tell you about the rules for choosing freely between hospitals in Denmark.
  • Tell you about the rules for transport to and from your place of treatment.
  • Advise you on how to file a complaint, including reporting unintentional incidents.
  • Advise you on how you can apply for damages/compensation if you suffer injury from your treatment.
  • Assist you in preparing and forwarding written complaints and notification of claims for compensation.
  • Extended fre e choice of hospitals 

If you have been referred to a hospital and think that the waiting time is too long, you can contact the department in question at the hospital or the unit for the Hospital Choice at 35 45 41 19 or


Your patient adviser has a duty of confidentiality and you can be assured that anything you say will remain confidential. Your patient adviser will only pass on information to other parties with your consent.

Contact your patient adviser

You can call or write to your patient adviser. Patients who have been admitted to hospital can ask their patient adviser to visit them in hospital.

Ulla Thorsen
Patient advisor
Telephone: 38 66 66 40

Opening hours: Monday-Thursday 10-13, Friday 10-12​